| | Account Set-Up | |
| | What should I set my nameservers to? | |
| ns1.BeirutHost.com , ns2.BeirutHost.com |
| | How do I access Cpanel? | |
| You can access Cpanel at http://yourdomain.com:2082 |
| | How long does it take for my domain to switch to your servers? | |
| It generally takes 12 - 72 hours for your domain to propagate to our servers |
| | How long does it take to get my account set-up? | |
| Your account will be set-up within 1 hour of ordering. |
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| | CPanel | |
| | created a sub-domain, where does it point to? | |
When you create a sub-domain (e.g. test.domain.com) in Cpanel the program will create a folder /public_html/test This is where visitors to test.domain.com wil be directed to. |
| | Where can I find my domain usage stats? | |
They are accessible from your CPanel. Please bear in mind that the stats are analyzed once a day and so might be up to 1 day old. |
| | At first I was offered a choice of 2 CPanel themes, now I only have one? | |
CPanel remembers your first choice of themes. If you would like to change your choice of theme then email support. |
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| | DNS problems | |
| | A domain doesn't resolve or keeps giving 404-errors. | |
There are 3 possible solutions: 1) the zone entry in the primary has been corrupted or deleted. 2) rndc-key mismatch in the slave server. 3) the resolv.conf file in the slave server has been corrupted. |
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| | Domain Registration | |
| | Do you provide domain name registration? | |
| Yes, 12.95$/Year.+ Free hosting. |
| | If I register my domain with you who will be the domain owner? | |
| The domain will be registered to you. |
| | Can I change the DNS details? | |
| Yes. |
| | Can I change the whois details? | |
| Yes. |
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| | Email | |
| | How do I configure Outlook Express to check my email? | |
Set-up a new account in Outlook Express, and use the following details: POP Server: mail.domain.com , SMTP serer: mail.domain.com , username: email@address.com and password: the password you specified when creating the account. |
| | How do I create more email accounts? | |
Go into your domain's CPanel and click "Add/remove accounts". On the next screen click "Add Account" which appears near the bottom of the page. |
| | Is webmail installed? | |
| Yes. It is located at http://yourdomain.com/webmail/ |
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| | FTP and Frontpage | |
| | What is my FTP address? | |
| Your FTP address is ftp.domain.com. |
| | What is my FTP username/password? | |
| Your FTP username and password are the same passwords you use to access Cpanel. |
| | Which FTP software can I use? | |
| You can use any FTP software. |
| | I have logged into my account via FTP, but there are multiple directories there. Which directory do I upload my website to? | |
You should upload your website to the public_html folder. Your website should then be accessible through your domain name. |
| | How do I add more FTP accounts? | |
Login to Cpanel, and click the FTP Manager link. You will then be prompted to enter the details for the new FTP account. |
| | Can I restrict a FTP account to just a subdomain? | |
Yes. For example: Login to CPanel. Create a new FTP account with name "dummy". Create a new subdomain with name "dummy". Now that FTP account can only have access to the subdomain. |
| | What should I enter in Frontpage when I upload? | |
File > Publish Web. Location: http://www.yourdomain.com Username: Your username Password: Your password Your Frontpage designed page will automatically be uploaded to your public_html folder and any frontpage web bots you used will be active. |
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| | MySQL | |
| | What is the naming structure of my databases? | |
| The name of your databases will have the form: username_nameofdatabase |
| | How can I manage my databases? | |
Login to CPanel and click the "SQL database" icon. from this screen you can add SQL users and create databases. |
| | Do you have phpMyAdmin installed? | |
Yes. Login to CPanel. Click the "SQL databases" icon. At the bottom of the screen is the link to phpMyAdmin. |
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| | Pre-Sales | |
| | What control panel do you use? | |
We use Cpanel . This is control panel allows you to control all aspects of your site through your web browser. |
| | Can I upgrade my account? | |
You can upgrade your account at any time for no charge. You simply pay the higher monthly fee of your upgraded account. |
| | Do you accept international customers? | |
Yes, we do. We have many international customers, and we welcome customers from all countries. We use USD as the univeral billing currency. |
| | Do I have to register a new domain name with You? | |
Absolutely not. The domain name registration service we provide is for customers who do not have a domain name or who want additional domain names. |
| | Explain your 30 day money-back guarantee | |
Our 30 day money back guarantee means that if, for any reason, you are unhappy with your account, you can cancel and receive a full refund. |
| | Do you provide payment processing for clients? | |
No, we do not. There are, however, many 3rd party merchants who can process credit cards online for a small fee. |
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| | Scripts | |
| | What is the absolute path to sendmail? | |
| Sendmail is located in /usr/sbin/sendmail |
| | What is the absolute path to my cgi folder? | |
| Your CGI folder is located at /home/username/public_html/cgi-bin/ |
| | How do I CHMOD files? | |
Most FTP software will allow you to change the CHMOD of your files. Please read the help file for your program for the instructions. In most cases you simply right click the file inside the program. Alternatively you can use SSH to CHMOD your files. |
| | What is the easiest way to install a forum? | |
XMB forum can be installed from CPanel with one simple click. Login to CPanel. Click the "Forums/BBS" icon. |
| | How do I send email from a PHP script? | |
| Use the php function mail(); |
| | I want some pre-written scripts, where can I find some? | |
We recommend the following sites for pre-written scripts: Hot Scripts, Source Forge, Fresh Meat. |
| | What is the path to Perl? | |
| #!/usr/bin/perl |
| | What is my mail server for sendmail? | |
| mail.domain.com |
| | What CHMOD should I set cgi files to? | |
Scripts that are just executed should be set to 755. Scripts that are written to should be set at 644. |
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